We want you to be completely satisfied with your purchase
Eligibility
Unopened, unused standard perfumes may be returned within 7 days of delivery in original, sealed packaging.
Customized products (e.g., name on bottle, uploaded images) are non-returnable and non-refundable unless there is a manufacturing defect or we shipped the wrong item.
For hygiene and safety, items that are opened, used, or not in resaleable condition cannot be returned.
Damaged, Defective, or Wrong Item
Please contact us within 48 hours of delivery with your order number and clear photos/video of the issue.
Once verified, we will arrange a replacement or refund as appropriate.
Process
Email us at Info@joharroseperfume.com with your order number and reason for return.
We will confirm eligibility and provide return instructions (if applicable).
Items must be securely packed; include all accessories, gifts, and documentation.
Shipping Costs
Return shipping fees are the customer’s responsibility unless the item was defective or incorrectly shipped by us.
Need Help?
Have questions about returns? Our customer service team is here to help.
